KM
Keegan M
1 reviews | Active since Aug 2025
14 Aug 2025, 05:25
Avoid using Flycool service provider. HORRIBLE CUSTOMER SERVICE
The most terrible customer service. 10 Days ago I paid the monthly fee via pay fast. My wifi is still off. I have written numerous emails and WhatsApp everyday, yet still no feedback😡
How do you not have feedback after the chats with screenshot and proof of payment was send? Apparently the matter have been escalated and sadly 10 days later no feedback, this is the most horrible customer service I have ever received.
I work from home and sadly have to spend more money in this economy to have internet access.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
14 Aug 2025, 09:56Good day Keegan,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the relevant team. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the relevant team. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply14 Aug 2025, 09:56
Official
Good day Keegan,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the relevant team. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the relevant team. Once again please do accept our apology and please give us time to resolve the query
KM
Keegan M's updateReviewer Update
18 Aug 2025, 20:30Exactly, 2 weeks later with NO RESOLUTION!!!
FLY COOL, YOU MUST REALLY FLY TO HELL
FLY COOL, YOU MUST REALLY FLY TO HELL
KM
Keegan M's update18 Aug 2025, 20:30
Reviewer Update
Exactly, 2 weeks later with NO RESOLUTION!!!
FLY COOL, YOU MUST REALLY FLY TO HELL
FLY COOL, YOU MUST REALLY FLY TO HELL
Fly.Cool's replyOfficial
21 Aug 2025, 09:20Good Day Keegan
Thank you for reaching out and for sharing your concerns. I want to sincerely apologize for the frustration and inconvenience this has caused you, especially given the importance of having a reliable connection while working from home. Waiting this long without clear feedback is unacceptable, and I completely understand your disappointment.
I’ve immediately escalated your case with priority to our technical and billing team to resolve the issue urgently.
I will personally ensure you receive an update.
Your trust matters to us, and we’re committed to fixing this without further delay. Thank you for your patience, and I assure you this will be treated as a top priority.
Thank you for reaching out and for sharing your concerns. I want to sincerely apologize for the frustration and inconvenience this has caused you, especially given the importance of having a reliable connection while working from home. Waiting this long without clear feedback is unacceptable, and I completely understand your disappointment.
I’ve immediately escalated your case with priority to our technical and billing team to resolve the issue urgently.
I will personally ensure you receive an update.
Your trust matters to us, and we’re committed to fixing this without further delay. Thank you for your patience, and I assure you this will be treated as a top priority.
Fly.Cool's reply21 Aug 2025, 09:20
Official
Good Day Keegan
Thank you for reaching out and for sharing your concerns. I want to sincerely apologize for the frustration and inconvenience this has caused you, especially given the importance of having a reliable connection while working from home. Waiting this long without clear feedback is unacceptable, and I completely understand your disappointment.
I’ve immediately escalated your case with priority to our technical and billing team to resolve the issue urgently.
I will personally ensure you receive an update.
Your trust matters to us, and we’re committed to fixing this without further delay. Thank you for your patience, and I assure you this will be treated as a top priority.
Thank you for reaching out and for sharing your concerns. I want to sincerely apologize for the frustration and inconvenience this has caused you, especially given the importance of having a reliable connection while working from home. Waiting this long without clear feedback is unacceptable, and I completely understand your disappointment.
I’ve immediately escalated your case with priority to our technical and billing team to resolve the issue urgently.
I will personally ensure you receive an update.
Your trust matters to us, and we’re committed to fixing this without further delay. Thank you for your patience, and I assure you this will be treated as a top priority.