Angry,livid client to extremely happy new client

Today I'm giving Mbali Shabangu a standing ovation. This agent from Fly.cool, my goodness, she gave me an exceptionally great customer service experience. I'm new to fly.cool, but she went beyond the extra mile to manage the difficulties I experienced. I was livid, angry to the max, but she turned my mood upside down, into a very happy new customer. Her telephone etiquette on point, she resolved my issue within minutes if not seconds. Mbali you're an amazing asset to your company, your managers can even listen to the call recording, I salute you. Thank you. For your assistance and even your follow-up call was on time. Once again, thank you so much.