aA
aerlene A
1 reviews | Active since Jun 2014
08 Jan 2025, 16:41
Angry really
Whole day my internet line has been off Flycool has no customer care line along with Vumatel. I can't even log a fault. I sent WhatsApp to various numbers provided but still nothing.
They are quick for payment but can't service anybody with queries
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Replies (1)
Fly.Cool's replyOfficial
09 Jan 2025, 13:11Good Afternoon Aerlene
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Best regards,
Fly.Cool's reply09 Jan 2025, 13:11
Official
Good Afternoon Aerlene
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Best regards,