LM
Lebogang M
1 reviews | Active since Apr 2023
29 Apr 2023, 03:30
Angry customer
Bad service I have ever recieved I'm trying to pay my account since the 23rd till today I'm still struggling with the link they send then I took my easy pay number to try pay with it and it's not working I've tried to email,whatsapp or call Noone is responding to my problem,and I'm really frustrated as I'm I need of using my fibre for school purposes
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
29 Apr 2023, 08:18Good day Lebogang!
Thank you for the feedback.
We are sorry to hear about the experience that you have had and regret the inconvenience you are currently facing; we take all customer quires and feedback serious so that we can make things right. We do try by all means to ensure that all our customers enjoy our service all the time.
After looking at your account we see, yes, you have been trying to make payment and the payment is pending also your account is not on prepaid so you cannot use an Easypay reference number, that will not work as you have noticed, your account with us is on debit order.
One of our customer service representatives will be in touch with you for assistance with your payment.
Thank you for the feedback.
We are sorry to hear about the experience that you have had and regret the inconvenience you are currently facing; we take all customer quires and feedback serious so that we can make things right. We do try by all means to ensure that all our customers enjoy our service all the time.
After looking at your account we see, yes, you have been trying to make payment and the payment is pending also your account is not on prepaid so you cannot use an Easypay reference number, that will not work as you have noticed, your account with us is on debit order.
One of our customer service representatives will be in touch with you for assistance with your payment.
Fly.Cool's reply29 Apr 2023, 08:18
Official
Good day Lebogang!
Thank you for the feedback.
We are sorry to hear about the experience that you have had and regret the inconvenience you are currently facing; we take all customer quires and feedback serious so that we can make things right. We do try by all means to ensure that all our customers enjoy our service all the time.
After looking at your account we see, yes, you have been trying to make payment and the payment is pending also your account is not on prepaid so you cannot use an Easypay reference number, that will not work as you have noticed, your account with us is on debit order.
One of our customer service representatives will be in touch with you for assistance with your payment.
Thank you for the feedback.
We are sorry to hear about the experience that you have had and regret the inconvenience you are currently facing; we take all customer quires and feedback serious so that we can make things right. We do try by all means to ensure that all our customers enjoy our service all the time.
After looking at your account we see, yes, you have been trying to make payment and the payment is pending also your account is not on prepaid so you cannot use an Easypay reference number, that will not work as you have noticed, your account with us is on debit order.
One of our customer service representatives will be in touch with you for assistance with your payment.
LM
Lebogang M's updateReviewer Update
29 Apr 2023, 10:34Is possible to switch back to easypay number as I'm struggling with the link
LM
Lebogang M's update29 Apr 2023, 10:34
Reviewer Update
Is possible to switch back to easypay number as I'm struggling with the link
LM
Lebogang M's updateReviewer Update
29 Apr 2023, 10:34I mean even now no one has contacted me yet,what kind of service is this
LM
Lebogang M's update29 Apr 2023, 10:34
Reviewer Update
I mean even now no one has contacted me yet,what kind of service is this