KK
Khanyisa K
1 reviews | Active since May 2021
25 Jun 2024, 08:26
Angry
I reported my connectivity issues with them and they never assisted me till date, my internet disconnected exactly a week after they deducted my funds and I have been logging so many tickets with them with no assistance, their agents don't even assist on WhatsApp they so quick to close chats while the issue is not resolved. I asked them to come and disconnect their line if they will not fix it and refund me my funds and I was told they will not do that. I'm extremely and would not recommend Vuma/flycool to anyone.
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Replies (2)KK
Khanyisa K's updateReviewer Update
25 Jun 2024, 19:22lso I will keep on reporting you on all the platforms until you refund me my money since you could not resolve my issue, I’m no longer interested in your services I want my money back that you deducted for this month only to deactivate my connectivity a week later. I have a new wifi with another service provider please cancel this and refund me my funds ASAP.
KK
Khanyisa K's update25 Jun 2024, 19:22
Reviewer Update
lso I will keep on reporting you on all the platforms until you refund me my money since you could not resolve my issue, I’m no longer interested in your services I want my money back that you deducted for this month only to deactivate my connectivity a week later. I have a new wifi with another service provider please cancel this and refund me my funds ASAP.
Fly.Cool's replyOfficial
26 Jun 2024, 17:22Hello Bulelwa ! Thank you for reaching out.
We apologize for the unpleasant experience you shared with our company.
Kindly note your order is scheduled for cancellation, you will not be debited on the set debit date.
We will escalate your query, please check your email inbox.
We apologize for the unpleasant experience you shared with our company.
Kindly note your order is scheduled for cancellation, you will not be debited on the set debit date.
We will escalate your query, please check your email inbox.
Fly.Cool's reply26 Jun 2024, 17:22
Official
Hello Bulelwa ! Thank you for reaching out.
We apologize for the unpleasant experience you shared with our company.
Kindly note your order is scheduled for cancellation, you will not be debited on the set debit date.
We will escalate your query, please check your email inbox.
We apologize for the unpleasant experience you shared with our company.
Kindly note your order is scheduled for cancellation, you will not be debited on the set debit date.
We will escalate your query, please check your email inbox.