An extremely disappointed client

Morning sir/madam

My wifi is disconnected due to the amount that I don't have knowledge of, which is R155.54. My debit order is on the 21st of every month... The R155.54 debit attempt was done on the 17th and the 18th of July 2024 and were unlucky. It's the debit that we never agreed upon because I paid the amount that I know was required from me which was R249, I was never told of any additional fee.

If this is how the fly.cool server operate then you have lost a customer.

Thank you