Am getting Fed up with Fly.cool

Am frustrated really, it's been 5days since my last review, even though I got a call from them, informing me there's a problem with my fibre cable of some sort, and they'd try to sort it out remotely, I got no follow up and issue wasn't fixed, I contacted the same lady who tried to assist me previously and again got told that my issue has been escalated once again, got me wondering..."was the issue never escalated the first time I contacted them?" Now am sitting here, wondering is fly.cool really worth it? And am sure in a few days they will want to be paid, yet I've lost 5 days of no internet, and God knows how many more days I will wait before the issue is sorted. Am honestly contemplating finding a different service, that's more prompt. Am fed up.