PD
Patricia D
1 reviews | Active since Apr 2024
07 Apr 2024, 12:31
Absolutely horrible experience.
It's been 11 days and I'm still not connected. Payment was made on 28 March. I sent every ki d of proof. Even took it upon myself to get proof from easy pay and forward to fly. They do not reply to email. Chat bot is offline everyday. No1 responds to watsapp. There is no contact number to speak to any1. I have also requested for them to release the line so I can get a new isp who can provide me with a service. But I get no response. I'm now stuck. Unable to get assistance from flycool and unable to get new isp. This has become a nightmare.
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Fly.Cool's replyOfficial
10 Apr 2024, 20:50Good Evening Patricia,
Please accept our sincere apologies for the delay and inconvenience caused. It is very unfortunate that you have had to go through this unpleasant experience.
We have had a look at your account and see that Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Please accept our sincere apologies for the delay and inconvenience caused. It is very unfortunate that you have had to go through this unpleasant experience.
We have had a look at your account and see that Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Fly.Cool's reply10 Apr 2024, 20:50
Official
Good Evening Patricia,
Please accept our sincere apologies for the delay and inconvenience caused. It is very unfortunate that you have had to go through this unpleasant experience.
We have had a look at your account and see that Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Please accept our sincere apologies for the delay and inconvenience caused. It is very unfortunate that you have had to go through this unpleasant experience.
We have had a look at your account and see that Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session