Z
Zaundré
1 reviews | Active since Mar 2024
02 Aug 2024, 14:22
Absolute Horrible to deal with
This is by far the worst customer service I have ever experienced. I mailed them to ask for my subscription to be cancelled and my line released. instead they suspend my line. Please do not use them! they have a non existent WhatsApp number, email response is very slow and they cancel your conversation on the web interface without even having a conversation.
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Replies (1)
Fly.Cool's replyOfficial
02 Aug 2024, 18:29Good evening Zaundré,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Kindly note that your service is cancelled.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Kindly note that your service is cancelled.
Fly.Cool's reply02 Aug 2024, 18:29
Official
Good evening Zaundré,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Kindly note that your service is cancelled.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Kindly note that your service is cancelled.