1 reviews | Active since Nov 2016
Absent FLYCOOL WIFI
Flycools after sales service to loyal customers is 100% absent and both communication tools email and whatsap is null and void. You have to wait 3 to 4 days for any customer service. They even dont acknowledge your query or complaint.ive been sitting without internet connection for the last few hours. I cannot watch any of my entertainment because flycool doesnt respond to customer complaints or queries. PLEASE PEOPLE DONT GET FLYCOOL TO SUPLY YOUR WIFI NEEDS AT YOUR HOMES. They will run to install and quick to disconnect your connection but when comes to customer service, theres nothing. You cannot call them their the only bussiness who doesnt have a landline no. Which makes me think this bussiness is run via the internet.
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our customer. Our aim and what we strive to do is provide the best possible service to all our valued customers. We do appreciate your feedback and take it seriously so that we can make things right.
With regards to your query, we saw your line has a possible fibre fault, and so a ticket has been logged with reference number ISP-***.
You will be assisted by the technical support team.
Best regards,
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our customer. Our aim and what we strive to do is provide the best possible service to all our valued customers. We do appreciate your feedback and take it seriously so that we can make things right.
With regards to your query, we saw your line has a possible fibre fault, and so a ticket has been logged with reference number ISP-***.
You will be assisted by the technical support team.
Best regards,