A VERY ANGRY CLIENT

THIS IS A CRY FOR HELP

In July both Vuma and Flycool debited from my account, when i reported this, i had to wait for 6 months for my refund, after they refunded me i asked for debit order cancellation and that i will pay it by myself every month(prepaid) they cancelled my debit order and provided me with an easy pay number, i paid from my bank using an easy pay number, after i paid nothing happened, i gave it time and reported it the next day, nobody seem to assist, every day i have to explain the same thing to every agent and they keep on saying my payment was unsuccessful, i then explain my story, they disappear and the next day it's somebody else and i must update them every time, what is frustrating me is that i can't even call them.