7 Days with no WiFi Support - Empty Promises & No Accountability

I am extremely disappointed with the service I’ve received from Fly.Cool. It has now been 7 days of me asking for assistance with my WiFi, and nothing has been resolved.

I was told I would receive a call yesterday to check whether my WiFi was finally working — that call never came. This is not the first time I’ve been promised feedback that never happens. The lack of communication, follow-through, and accountability is honestly shocking for a company that provides an essential service.

What makes it worse is how unresponsive they are. You send messages, you follow up, and all you get is silence or broken promises. Meanwhile, I am paying for a service I cannot use.

Fly.Cool seriously needs to improve their customer support and take their clients’ concerns seriously. This experience has been incredibly frustrating and disappointing.