SL
Sihle L
1 reviews | Active since Jan 2024
31 Jan 2024, 16:56
3 Months waiting on Technical support
Since 9 November 2023 I reported via email that i'm having connection issues due to Fly cool installation error caple fell off the pole . Today our internet connection has been down since 12:pm and I've sent Whatsapp messages to Fly cool informing them and provided screenshots and they have not responded
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
31 Jan 2024, 17:16Good day Sihle,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ISP-***
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience. Please do accept our apologies once again. May you an awesome evening further.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ISP-***
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience. Please do accept our apologies once again. May you an awesome evening further.
Best regards,
Fly.Cool's reply31 Jan 2024, 17:16
Official
Good day Sihle,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ISP-***
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience. Please do accept our apologies once again. May you an awesome evening further.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ISP-***
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience. Please do accept our apologies once again. May you an awesome evening further.
Best regards,
SL
Sihle L's updateReviewer Update
13 May 2024, 19:31Hi Flycool my internet has been down since 13 April no technical support available i request a full refund for April .
SL
Sihle L's update13 May 2024, 19:31
Reviewer Update
Hi Flycool my internet has been down since 13 April no technical support available i request a full refund for April .