2 MONTHS WITHOUT SERVICES YET THEY DEDUCT MONEY EVERY MONTH! Bad service!

I am writing this review to say Fly.cool is the worst service provider to have! It has been 2 months without internet, I have lost money and my wife can’t work because of this. I don’t know how many times I have escalated the issue with them, even requested to cancel my services so that I can get a new ISP but no one can help! I am Friday this point and at a point where I just want to cancel and get my refund. How do you charge R389 monthly whereas you know you’re not providing the services??? This is ****ming people you guys are not helpful at all. Their customer support lines and service is pathetic! No one knows what they’re doing, not even remorseful. I have had 3 requests from them and not even 1 has been fulfilled instead it’s lies after lies! I have reached out to my lawyers about this and they will be getting in touch with Fly.cool to get my money back and cancelling the services.