TM
Tshepo M
1 reviews | Active since Oct 2024
15 Mar 2025, 09:02
0 stars!!!
If I could rate it 0 stars I would, I have been waiting for my refund since early November. The agents will give you run arounds and promise to call you back. I was told that the refund will take 30-45 days, it has been more than 120 days now and still nothing. They are quick to take your money, and then fail to provide you with the service you paid for and then refuse you refund you.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
15 Mar 2025, 10:42Good day Tshepo
Thank you for your Feedback
Please note that your order OVR-*** has a cancelled account status under our services. According to our raduis check, your line was active during the course of your payment period which began on 2024/10/11 and ended on 2024/11/10. Please advice further information with your router Serial Number along.
Thank you for your Feedback
Please note that your order OVR-*** has a cancelled account status under our services. According to our raduis check, your line was active during the course of your payment period which began on 2024/10/11 and ended on 2024/11/10. Please advice further information with your router Serial Number along.
Fly.Cool's reply15 Mar 2025, 10:42
Official
Good day Tshepo
Thank you for your Feedback
Please note that your order OVR-*** has a cancelled account status under our services. According to our raduis check, your line was active during the course of your payment period which began on 2024/10/11 and ended on 2024/11/10. Please advice further information with your router Serial Number along.
Thank you for your Feedback
Please note that your order OVR-*** has a cancelled account status under our services. According to our raduis check, your line was active during the course of your payment period which began on 2024/10/11 and ended on 2024/11/10. Please advice further information with your router Serial Number along.
TM
Tshepo M's updateReviewer Update
15 Mar 2025, 10:50I CANCELLED MY SERVICES AFTER PAYING FOR THE MONTH OF NOVEMBER AND NOT RECEIVING ANY SERVICES FROM YOU GUYS. I HAVE SPOKEN TO MULTIPLE AGENTS WHO CONFIRMED THAT THE ERROR WAS ON YOUR SIDE, SENT MY POP MULTIPLE TIMES AND WAS TOLD THAT MY REFUND STATUS IS PENDING. I REQUESTED CALLS FROM TEAM LEADERS BUT ALL YOU HAVE BEEN DOING IS GIVING ME PROMISES WITH NO INTENTIONS OF FULFILLING THEM. I WANT MY MONEY BACK. I CANNOT STAY WITH A SERVICE PROVIDER THAT DOES NOT ACTUALLY PROVIDE THE SERVICE THAT WE PAY FOR
TM
Tshepo M's update15 Mar 2025, 10:50
Reviewer Update
I CANCELLED MY SERVICES AFTER PAYING FOR THE MONTH OF NOVEMBER AND NOT RECEIVING ANY SERVICES FROM YOU GUYS. I HAVE SPOKEN TO MULTIPLE AGENTS WHO CONFIRMED THAT THE ERROR WAS ON YOUR SIDE, SENT MY POP MULTIPLE TIMES AND WAS TOLD THAT MY REFUND STATUS IS PENDING. I REQUESTED CALLS FROM TEAM LEADERS BUT ALL YOU HAVE BEEN DOING IS GIVING ME PROMISES WITH NO INTENTIONS OF FULFILLING THEM. I WANT MY MONEY BACK. I CANNOT STAY WITH A SERVICE PROVIDER THAT DOES NOT ACTUALLY PROVIDE THE SERVICE THAT WE PAY FOR
Fly.Cool's replyOfficial
16 Mar 2025, 10:27Noted Tshepo
After further investigation, we see an ongoing escalation in regards with the relevant department as your payment had been part of the Wall Garden system failure. We have further requested for the relevant departments assistance with feedback. We apologies for this inconvenience
After further investigation, we see an ongoing escalation in regards with the relevant department as your payment had been part of the Wall Garden system failure. We have further requested for the relevant departments assistance with feedback. We apologies for this inconvenience
Fly.Cool's reply16 Mar 2025, 10:27
Official
Noted Tshepo
After further investigation, we see an ongoing escalation in regards with the relevant department as your payment had been part of the Wall Garden system failure. We have further requested for the relevant departments assistance with feedback. We apologies for this inconvenience
After further investigation, we see an ongoing escalation in regards with the relevant department as your payment had been part of the Wall Garden system failure. We have further requested for the relevant departments assistance with feedback. We apologies for this inconvenience