WORST experience ever

I regret taking my car to Flora Auto Clinic (they were a suggestion from my insurer), this is the first time I take my car in for repairs and have to wait for weeks for any type of work to get started.

The worst is they never communicate, I had to call them every day and even then it was as if no one knew what was happening to my car. I finally got an update after being transferred to every extension they have and the person who assisted me did not care how I felt about their service, they were just rude (you would swear they are the one waiting for my update).

He had no knowledge of whether I already paid deposit or not and I have doubts they have started on the car as he says because they told me they will not start until I made payment - hence I paid on the same day I dropped the car off.

At this point, I am just praying they do not mess my car up because I was ready to take it somewhere else had they not started.