Based on recent customer reviews, Flora Auto Clinic is largely praised for skilled mechanical and panel beating work, fair pricing and fast turnaround, with named staff such as Kobus, JJ, Eloise, Allister, Charlene and Bongani singled out for keeping owners updated. Fleet clients and insurance customers highlight honest diagnostics, including one vehicle saved from being written off. A smaller group reports serious frustration, describing repeat diagnoses, vehicles held for months, unexpected charges and poor follow up until the customer chased for answers.
Replied to 100% of negative reviews
Reply time on negative reviews: 267h 44m
TrustIndex
7.2
Ranking
#59
in Automotive
Reply Time
100h 9m
NPS Score
0
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 267h 44m
Nov '25 - Oct '26
Frequently Asked Questions About Flora Auto Clinic
What do customers say about Flora Auto Clinic?
Based on recent customer reviews, Flora Auto Clinic is largely praised for skilled mechanical and panel beating work, fair pricing and fast turnaround, with named staff such as Kobus, JJ, Eloise, Allister, Charlene and Bongani singled out for keeping owners updated. Fleet clients and insurance customers highlight honest diagnostics, including one vehicle saved from being written off. A smaller group reports serious frustration, describing repeat diagnoses, vehicles held for months, unexpected charges and poor follow up until the customer chased for answers.
Is Flora Auto Clinic trustworthy?
Flora Auto Clinic has a TrustIndex of 7.2 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 267 hours 44 min. Hellopeter has tracked Flora Auto Clinic across 185 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
Excellent service
Thank you very much Allistar and all your team from Flora Auto Clinic. I love the work you guys have done to my car. I am happy to report that the damage done to the front and back of my car is repaired. Keep up the good work, I am very happy.
1 reviews | Active since Dec 2025
Excellent service
Thank you very much Allistar and all your team from Flora Auto Clinic. I love the work you guys have done to my car. I am happy to report that the damage done to the front and back of my car is repaired. Keep up the good work, I am very happy.
1 reviews | Active since Sept 2026
Excellent timely service, highly recommended
I recently took my car into Flora Auto Clinic for a minor insurance claim repair. The consultant was there to greet me as I drove in. I was given a timeline of two weeks for repair and the car was ready within a week. I got daily whatsapp messages of which stage my car was in for repairs. On picking up the car, I was told that should I see any further issues on my return home, I am welcome to bring the car back. I really appreciated this. Flora Auto Clinic provided excellent timely service and would highly recommend them!
1 reviews | Active since Sept 2026
Excellent timely service, highly recommended
I recently took my car into Flora Auto Clinic for a minor insurance claim repair. The consultant was there to greet me as I drove in. I was given a timeline of two weeks for repair and the car was ready within a week. I got daily whatsapp messages of which stage my car was in for repairs. On picking up the car, I was told that should I see any further issues on my return home, I am welcome to bring the car back. I really appreciated this. Flora Auto Clinic provided excellent timely service and would highly recommend them!
1 reviews | Active since Sept 2026
Body Shop Review.
I was most impressed with the professional service I received. Would like to commend Mareko for his regular feedback on the progress of the panel beating repair to my vehicle. Great service and I would recommend Flora Auto Clinic to anyone I know who needs bodywork done to their vehicles.
1 reviews | Active since Sept 2026
Body Shop Review.
I was most impressed with the professional service I received. Would like to commend Mareko for his regular feedback on the progress of the panel beating repair to my vehicle. Great service and I would recommend Flora Auto Clinic to anyone I know who needs bodywork done to their vehicles.
1 reviews | Active since Mar 2024
Car not fixed
Very disappointing experience with Flora Auto Clinic.Unforunately,the service I received did not meet my expectations,abd i was left unhappy with the way the matter was handled. Communication and customer service could have been better.Based on my experience,I would not recommend Flora Auto Clinic,you take your car there at own risk.On the 21 of June 2026 my car was towed to them because of batter issue.On the 22 of June 2026?was diagnosed and they told me is wiring,they sent me a quote of about R5525 which I paid and I was told to fetch my car on Saturday, surprisingly I got a message that upon testing the car, when the car was running, they have discovered something else,so my concern upon the first diagnose Whitley didn’t they detect the second issue. Now my car is not running at all, I have just waisted my hard money for nothing. Very sad indeed.
1 reviews | Active since Mar 2024
Car not fixed
Very disappointing experience with Flora Auto Clinic.Unforunately,the service I received did not meet my expectations,abd i was left unhappy with the way the matter was handled. Communication and customer service could have been better.Based on my experience,I would not recommend Flora Auto Clinic,you take your car there at own risk.On the 21 of June 2026 my car was towed to them because of batter issue.On the 22 of June 2026?was diagnosed and they told me is wiring,they sent me a quote of about R5525 which I paid and I was told to fetch my car on Saturday, surprisingly I got a message that upon testing the car, when the car was running, they have discovered something else,so my concern upon the first diagnose Whitley didn’t they detect the second issue. Now my car is not running at all, I have just waisted my hard money for nothing. Very sad indeed.
1 reviews | Active since Aug 2026
Excellent service receive form Flora Auto Clinic
Excellent customer service from start to finish I received from Flora Auto Clinic. Especially Allister .Thank you for the excellent service. I really appreciate the effort that was put into keeping me informed about progress of my vehicle. From start to finish. I would definitely recommend this team.
1 reviews | Active since Aug 2026
Excellent service receive form Flora Auto Clinic
Excellent customer service from start to finish I received from Flora Auto Clinic. Especially Allister .Thank you for the excellent service. I really appreciate the effort that was put into keeping me informed about progress of my vehicle. From start to finish. I would definitely recommend this team.
1 reviews | Active since May 2014
I am extremely disappointed with the service I have received. My vehicle has been at this workshop for over **three months**, and I am still waiting for answers. Despite numerous phone calls, WhatsApp messages, emails, and visiting the workshop in person
**Title: Three Months Without My Vehicle – No Communication or Accountability**
1 reviews | Active since May 2014
I am extremely disappointed with the service I have received. My vehicle has been at this workshop for over **three months**, and I am still waiting for answers. Despite numerous phone calls, WhatsApp messages, emails, and visiting the workshop in person
**Title: Three Months Without My Vehicle – No Communication or Accountability**
1 reviews | Active since Oct 2020
Always excellent service 10/10
Dropped my Audi off at Flora Auto Clinic at 9am for a routine service, half expecting the usual wait until end of day. Instead, I got a call at 11:30 letting me know it was already done and ready for collection. That kind of turnaround speaks volumes about how well they run things — no delays, no chasing them for updates, just efficient, professional work from start to finish. It’s this consistency that keeps me coming back. Whether it’s a full service or sorting out a more involved issue, the team at Flora Auto Clinic always gets it right the first time, at a fair price. Great service, yet again. Thank you Kobus and Charlene as always!
1 reviews | Active since Oct 2020
Always excellent service 10/10
Dropped my Audi off at Flora Auto Clinic at 9am for a routine service, half expecting the usual wait until end of day. Instead, I got a call at 11:30 letting me know it was already done and ready for collection. That kind of turnaround speaks volumes about how well they run things — no delays, no chasing them for updates, just efficient, professional work from start to finish. It’s this consistency that keeps me coming back. Whether it’s a full service or sorting out a more involved issue, the team at Flora Auto Clinic always gets it right the first time, at a fair price. Great service, yet again. Thank you Kobus and Charlene as always!