They take forever to repair minor repairs and never answer the phone. The lady is always busy on the other line when you call.

This is probably the worst panel beater out there. Do not use them. In December I took my car to them to fix a minor repair. The turnaround time they provided was 8-10 working days for something that should maybe take a day or two. The lady then promised that they would order parts in advance so that the turnaround time is much quicker. They even said the same thing to my insurer.

Guess what, again we are sitting with a lead time of about 8 working days. Please tell me where is the parts that were ordered in advance then? Stop messing around and do your job! I also have a job and a child to collect daily so I need my car as soon as possible. If it was really a big repair, I would have understood the long turnaround time but my goodness.

The lady who arranged my car for the booking also never answers, is always on the other line and never calls one back. This is poor customer service.