SHOCKING COMPANY

If the was an option here no -stars that would be better. This company is an absolute DISGRACE and gives other companies a bad name when requesting deposits.

My mothers car broke down on the 21/08/2021 we called her Insurance company and they sent FIRST HELP towing services which we requested them to tow it back to her house and we would arrange our usual mechanic to collect it on the Monday. The Driver told us to take it to Flora Auto as they are brilliant and the service is great. We decided then to send it there OH MY what a BAD BAD choice was that, we received a quotation on Tuesday the 24th saying that it was the Fuel Injectors that need replacing and they will service the car for a total of R3175 which we thought was great and they requested a 50% deposit which was paid straight away with immediate clearance. We then called on the Wednesday to see when the car would be ready as we had not received feedback and we were told the car was in the wash bay by Clara and we can collect it at 17:00. We called at 16:55 to make sure we can still collect and a driver answered and said they are closed and everyone has left. We asked if knows if the car is ready and he went to have a look and said no they are still working on it. The next day we tried to call again but everybody is always in meetings and not available we left messages for them to call us but nobody does. The Next day we got hold of a Managers name Sone as we kept getting told by reception the car is not ready. Funny enough when we asked to speak to Sone she was also always in meetings and left messages with no luck of her calling back. Eventually we got hold of Hennie who apparently is a Director but when you ask him he says he is not a director and he told us he was working on the car but the car is not fixed and they cannot get it started. We then told him we need a loan car as my mother needs transport which they were kind enough to arrange, We kept calling them to find out what is happening as we were getting worried because we read their reviews on all platforms, They started sending the ECU in for testing at 2 different places then they sent the car to 2 different places to see if they can pick up the problem this went on for roughly 6 weeks eventually we started getting irritated as we were being **** to about what was actually going on. We were then told the workshop manager brought his sisters car which is the same car and started taking parts out of her car and putting them in my mothers car and my parts in his sisters car so they did not have to layout money to figure out the problem. We then suggested to them to please use our deposit to get a Chev technician to come from Tommy Martin to asses the vehicle as Tommy Martin agreed to that but were told NO that is not happening after Jacques the NEW service consultant said that would be ok. 10 WEEKS later on Monday the 25/10/2021 they called and said they have given up on the car and they CANNOT fix the car and called us for a meeting to resolve the issue we went for the meeting on Wednesday the 28/10/2021 and discussed that we would move the car to another place and drew up a letter that states we will return the loan car on Tuesday the 02/11/2021 as we all agreed in the meeting and the letter was signed then as we left the meeting they asked for the keys for the inspection which JACQUES stated the car is still BRAND NEW then as we were about to leave cause everything was settled HENNIE turned around and said another HENNIE (Director) has said no SO WE SPOKE TO HIM AND ALL HE COULD DO WAS SCREAM AND SWEAR AT US and they took the car away and that was it. We have asked for all the Job cards that have been done on the car and all they have is excuses and will not give them to us, WE DO NOT EVEN KNOW WHAT PARTS ARE IN OUR CAR NOW AFTER BEING TOLD THE WORKSHOPS MANAGER SWAPPED PARTS WITH HIS SISTERS CAR. Our lawyer has sent them a letter of demand that they return the loan car until Tuesday the 02/11/2021 as agreed and signed as our car has gone somewhere else but now they do not answer calls and everyone is in a meeting again. THIS PLACE SHOULD BE INVESTIGATED AND FIRST HELP SHOULD NOT BE GIVING THEMSELVES A BAD NAME BY RECCOMENDING THEM. PLEASE NEVER SEND YOUR VEHILCE THERE THEY JUST LIERS AND NO NOTHING OF CUSTOMER SERVICE.