No honest, No integrity, No Transparency, Poor Communication, *******

I had the worst experience with this workshop. Firstly, there’s no honesty nor integrity. ******* 🤞🏿Poor customer service, no communication. No transparency. No fair dealing. They don’t care about customer satisfaction, as long as they are making money out of this poor service.

Flora Auto Clinic’s customers are mostly referred by towing companies, they work together and that’s how I got to know about them. If a towing company advises you to take your car there, Run…

The first thing they do is promise you FREE diagnostics, which is really not FREE. Let me explain: They run diagnostics in your car, then tell you they are unable to find out what is the issue, now you are quoted what they call “Strip and Qoute” which will be added later once the issue is found. The amount is usually more than R2000. You don’t get to see the diagnostic report, even on request.

So I agreed to the costs of Strip and Qoute, New Mechatronic TCU, New Clutch kit, New Gearbox Oil, Labour and other things they are adding there. Highlight the word New. My car was fixed and drove it for 5 months and had transmission issues just before the warranty expires (6 months). It stopped shifting gears with an error: “Transmission. Reverse not possible” which is related to Mechatronic TCU.

I took the car back and I am told that my car has an issue with Control Unit (TCM) and this component is separate from what they fixed previously, in their own words “they fixed the components inside the TCU”. In other words, they didn’t replace the Mechatronic TCU (quoted as new item). I paid for a new Mechatronic TCU, which in my understanding comes with the TCM (Control Module). However, they only fixed it.

Now there’s a new quote for TCM, which is separate from the previous work they did, they say. I doubt if they will be ordering new parts, I’m only worried about the money I have spent on the Mechatronic TCU just for it to be repaired, not replaced with the new one as indicated in a quotation.

I agreed that they should proceed with the repairs, I want my car out of this workshop ASAP. With this kind of service, this business is most likely to fail in the near future. This might be one of the reasons they are *********** their customers, just to make revenue without customer satisfaction.