GV
Gideon V

1 reviews | Active since Mar 2021

29 Aug 2022, 08:56

Flora Auto Clinic POOR SERVICE

It is with great regret that I took my vehicle to Flora Auto Clinic in Roodepoort, opposite Flora Clinic (Hospital) for repairs, the reason being that at first they worked on my car and told me that they tested and checked everything and that the vehicle was fine. After the first day in traffic I noticed that it was not Idling evenly and when I stopped I had to keep revving the car to prevent it from stalling. Although they replaced the water pump as well as the timing belt etc., the car also did not want to start when you stopped after driving it and the engine was warm, it was also using a lot more fuel than before, they never did a pressure test on the vehicle with the result being that the car was using water and it did not show any water leaks. My vehicle was taken back to them and I explained to them what all the symptoms were that I experienced but they did not attend to to most of the complaints. The result being that I had to phone after them all the time to try find out what was going on with my vehicle and every time I just got the same response "they are waiting for the auto electrician" to come test why the car had a problem starting. At one stage they eventually told me that they think that the timing was out and that they were going to fix that. Eventually they then told me that they think that the car is loosing water through the exhaust and that they think the Head Gasket was the problem (Now that was after the vehicle has been with them for 2 WEEKS. Today is Monday 29 August 2022 and they still did not fix my vehicle as they want to charge me extra for now taking of the Head to check the Gasket, that is after they already charged me more than R11 100 to fix the car originally, I am still waiting for them to let me know when I can fetch my vehicle after it's been with them since Saturday 13 August 2022 but still it is not fixed properly. All I want to say to people out there, be careful when you consider taking your vehicle to Flora Auto Clinic as they are not very professional in their way of doing tings and communication from their side is non existing. Gideon 😢

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