1 reviews | Active since Oct 2009
Bad service and quality of work done on my car.
My car was over heating and took it to Flora auto clinic (Constantia Kloof) around May 2021. It was diagnosed and that it wanted a clamp and it will be fixed. it was fixed. I collected the car first week of June 2021, just after collecting it, on my way home it was give me warning message of a low pressure tyre. I stopped by the near garage and inflated the tyre. 2 weeks after collecting it, I started experiencing slow punch on my car. That's when I noticed that they damaged it and they tried to fix it without them letting me know of the incident. I addressed the issue with the salesperson who was helping and he started being defensive by telling me that the car was out of their workshop for 2 weeks and is only now that I'm telling him about a slow punch. I just let it go. On the 21st of July 2021. the car started doing the same problem of overheating. I took it to another workshop. After it was diagnosed. I was told that the the water pipe was incorrectly fitted and the clamp was the old one. Flora auto clinic decided to use the old clamp and charged me a lot of money unnecessarily with a labor of 30 hours, while the other company charged me a labor or 3 hours. What happened to Treating Customers Fairly (TCF) with the service I received from Flora auto clinic. I think it is about time that RMI start checking this workshop that does not apply TCF to their customer and only concern about making money in the wrong manner. I hope I'm the only client who was treated in this manner because if that's how they make money by lying to the client. I'm so disappointed in their service and quality of their work.
Firstly, our apologies for lack of communication , poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Flora auto Clinic branch and they will be in contact with you.
Firstly, our apologies for lack of communication , poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Flora auto Clinic branch and they will be in contact with you.
