JV
Jacques V

1 reviews | Active since Mar 2017

05 Feb 2024, 10:03

Avoid Flora Auto Clinic

Very bad in communicating. Knowledge about Land Rovers are sub-standard and not what they claimed to have. When I eventually got my car back the power steering didn’t work. They made a mistake while fixing the alternator that caused air to enter the system. Said it will be a 30 min fix. They can’t get it fixed. All happened the morning I had to collect my car. Begs me to ask the question what “checks” did they do. How is their quality control? First and only time as a customer for sure. Then the manager wants to tell me this mistake is not related to their work. Absolutely shocking service and attitude.

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Replies (1)
Flora Auto Clinic
Flora Auto Clinic's reply27 Feb 2024, 11:05
Official

  Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and will endeavour to resolve the matter appropriately. 
  
  We have escalated this matter to management at Flora auto clinic repairs  who will be in contact with you.