MN
Manuh N

1 reviews | Active since Jun 2020

10 Dec 2024, 09:33

Absolute *******!!!

If I could give them zero, I would. Just know that if your car is in these people's possession, you are in for the worst hell possible. My vehicle was towed to these people's yard *******ly by First Help, who work in a syndicate with them. After insurance instructed the First Help driver to send my car to Auction Nation in Sandton, they towed vehicle to these losers. I was then contacted by Flora's rude staff requesting that I panel beat my car with them and not with the recommendation of the insurance. When questioning how my car ended up with them, they said they don't know and can provide details of the driver that delivered the car to them. Which was obvious LIES!!! As soon as daybreak the next day, I instructed insurance to have the vehicle collected from them. Flora employees then **** to the insurance in the morning saying that I had requested the vehicle to remain there and be panel beat by them, even more LIES. Just be careful of these guys, they will lie with a straight face. No ethics or reliable business practices. I hear they also quote your insurance high rates for repairs but never purchase the OEM parts. These people actually should be investigated....

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Replies (1)
Flora Auto Clinic
Flora Auto Clinic's reply28 Jan 2025, 09:30
Official

  Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and will endeavour to resolve the matter appropriately. 
  
  We have escalated this matter to management at Flora auto clinic repairs  who will be in contact with you.