LB
Lau-Ann Bause
1 reviews | Active since May 2012
09 Jan 2024, 11:20
Worst service ever!! I want my money back!!
Horrible customer service. I have been struggling since December to return a damaged item that I bought from you! I want my money back. I will never recommend anyone use this online store!!
Helpful (0)
Replies (3)0
Replies (3)
Flook Sport & Travel's replyOfficial
09 Jan 2024, 13:23Hi Lau-Ann
We do apologise for the delay in getting back to you. We have been inundated with queries over this busy festive period.
I can confirm our team is currently sending a replacement item. Our support team will be in contact shortly.
We do apologise for the delay in getting back to you. We have been inundated with queries over this busy festive period.
I can confirm our team is currently sending a replacement item. Our support team will be in contact shortly.
Flook Sport & Travel's reply09 Jan 2024, 13:23
Official
Hi Lau-Ann
We do apologise for the delay in getting back to you. We have been inundated with queries over this busy festive period.
I can confirm our team is currently sending a replacement item. Our support team will be in contact shortly.
We do apologise for the delay in getting back to you. We have been inundated with queries over this busy festive period.
I can confirm our team is currently sending a replacement item. Our support team will be in contact shortly.
LB
Lau-Ann Bause's updateReviewer Update
09 Jan 2024, 16:58I dont want a replacement. Please collect it and refund me. I am no longer interested in any products from Flook.
LB
Lau-Ann Bause's update09 Jan 2024, 16:58
Reviewer Update
I dont want a replacement. Please collect it and refund me. I am no longer interested in any products from Flook.
Flook Sport & Travel's replyOfficial
10 Jan 2024, 09:56Good morning Lau-Ann - Craig Ross here the COO of Flook - please email me your bank account details so we can refund (***) - please also confirm what you paid - I assume you bought this on Vodabucks - please send me that SMS if you still have it. You can keep the glasses or dispose of them - we do not need them back as we accept that you confirm they are damaged. We are happy to send you a replacement pair too but understand if you do not want it. Apologies for the delays you have experienced - we have been on skeleton staff during the holidays. Best Craig
Flook Sport & Travel's reply10 Jan 2024, 09:56
Official
Good morning Lau-Ann - Craig Ross here the COO of Flook - please email me your bank account details so we can refund (***) - please also confirm what you paid - I assume you bought this on Vodabucks - please send me that SMS if you still have it. You can keep the glasses or dispose of them - we do not need them back as we accept that you confirm they are damaged. We are happy to send you a replacement pair too but understand if you do not want it. Apologies for the delays you have experienced - we have been on skeleton staff during the holidays. Best Craig