Quick and easy online return

Recently purchased some ear pods on black friday. 1 set was faulty and arranged for a return. Due to black friday special pricing I did not want a site credit but rather a replacement unit. A kind lady by the name of Carmelita assisted me with the process. All settled within a week and new unit shipped out today. Tracking number issued. Most pleasant online return experience. Thank you Flook team and especially Carmelita for going the extra mile and keeping me updated on the progress.