JR
Jackie R
1 reviews | Active since Sept 2012
07 Dec 2023, 11:04
Paid for order NEVER delivered and no customer support!
Sadly my experience has been dismal to say the least.
On 5th December I received an SMS and email confirmation that my order was delivered. To date I have NOT received my order and have been ghosted by Flook support who I have sent numerous emails to requesting for an update on my paid for order.
I received 2 other deliveries on 5th Dec, however nothing was delivered by Flook.
There is no contact number to call them directly and I also attempted to get in touch with courier, but to no avail.
I am now out of pocket for item I paid for, plus the delivery charges and I have not received my item!
There is zero accountability from Flook!
Helpful (0)
Replies (5)0
Replies (5)JR
Jackie R's updateReviewer Update
09 Dec 2023, 06:26Today is now Day 4 since Flook / Pargo sent me an SMS and an email to confirm that the goods I paid for were delivered..
TO DATE MY ORDER HAS NOT BEEN RECEIVED AND FLOOK CANNOT BE BOTHERED TO TAKE ACCOUNTABILITY, NOR COULD THEY BE BOTHERED to contact me!
They have ****** my money and not provided the goods I have paid for or the service I paid for as nothing has been delivered!
TO DATE MY ORDER HAS NOT BEEN RECEIVED AND FLOOK CANNOT BE BOTHERED TO TAKE ACCOUNTABILITY, NOR COULD THEY BE BOTHERED to contact me!
They have ****** my money and not provided the goods I have paid for or the service I paid for as nothing has been delivered!
JR
Jackie R's update09 Dec 2023, 06:26
Reviewer Update
Today is now Day 4 since Flook / Pargo sent me an SMS and an email to confirm that the goods I paid for were delivered..
TO DATE MY ORDER HAS NOT BEEN RECEIVED AND FLOOK CANNOT BE BOTHERED TO TAKE ACCOUNTABILITY, NOR COULD THEY BE BOTHERED to contact me!
They have ****** my money and not provided the goods I have paid for or the service I paid for as nothing has been delivered!
TO DATE MY ORDER HAS NOT BEEN RECEIVED AND FLOOK CANNOT BE BOTHERED TO TAKE ACCOUNTABILITY, NOR COULD THEY BE BOTHERED to contact me!
They have ****** my money and not provided the goods I have paid for or the service I paid for as nothing has been delivered!
JR
Jackie R's updateReviewer Update
14 Dec 2023, 08:29Day 10: NO update or even a response from Flook regarding my paid for parcel that was apparently delivered on 5th Dec.
Zero customer service, zero order received and still I am out of pocket for goods and delivery services that have been paid for.
At the end of the day, this boils down to theft and Flook have taken no action and no responsibility! To make it worse, I received another SMS and email regarding the same order, stating that the goods have been prepared and are in transit with the same courier company. This was on 11th December..... Still no goods have been received and no one from Flook or Pargo have contacted me to advise if this is a replacement or a clerical error.
This matter remains unresolved!
Zero customer service, zero order received and still I am out of pocket for goods and delivery services that have been paid for.
At the end of the day, this boils down to theft and Flook have taken no action and no responsibility! To make it worse, I received another SMS and email regarding the same order, stating that the goods have been prepared and are in transit with the same courier company. This was on 11th December..... Still no goods have been received and no one from Flook or Pargo have contacted me to advise if this is a replacement or a clerical error.
This matter remains unresolved!
JR
Jackie R's update14 Dec 2023, 08:29
Reviewer Update
Day 10: NO update or even a response from Flook regarding my paid for parcel that was apparently delivered on 5th Dec.
Zero customer service, zero order received and still I am out of pocket for goods and delivery services that have been paid for.
At the end of the day, this boils down to theft and Flook have taken no action and no responsibility! To make it worse, I received another SMS and email regarding the same order, stating that the goods have been prepared and are in transit with the same courier company. This was on 11th December..... Still no goods have been received and no one from Flook or Pargo have contacted me to advise if this is a replacement or a clerical error.
This matter remains unresolved!
Zero customer service, zero order received and still I am out of pocket for goods and delivery services that have been paid for.
At the end of the day, this boils down to theft and Flook have taken no action and no responsibility! To make it worse, I received another SMS and email regarding the same order, stating that the goods have been prepared and are in transit with the same courier company. This was on 11th December..... Still no goods have been received and no one from Flook or Pargo have contacted me to advise if this is a replacement or a clerical error.
This matter remains unresolved!
JR
Jackie R's updateReviewer Update
14 Dec 2023, 11:57Order received.
However, no communication from the courier company (Pargo), nor from Flook. Also no updated comms that the order was out for delivery today (as is promised on the website).
If nothing else, where is the consistency in terms of the promise to the customer?
However, no communication from the courier company (Pargo), nor from Flook. Also no updated comms that the order was out for delivery today (as is promised on the website).
If nothing else, where is the consistency in terms of the promise to the customer?
JR
Jackie R's update14 Dec 2023, 11:57
Reviewer Update
Order received.
However, no communication from the courier company (Pargo), nor from Flook. Also no updated comms that the order was out for delivery today (as is promised on the website).
If nothing else, where is the consistency in terms of the promise to the customer?
However, no communication from the courier company (Pargo), nor from Flook. Also no updated comms that the order was out for delivery today (as is promised on the website).
If nothing else, where is the consistency in terms of the promise to the customer?
Flook Sport & Travel's replyOfficial
14 Dec 2023, 14:22Hi Jackie
We do apologise for the lack of communication regarding your order and would like to please get in contact to rectify this., Could you please provide me with your email address or order number?
Thank you - Flook Team
We do apologise for the lack of communication regarding your order and would like to please get in contact to rectify this., Could you please provide me with your email address or order number?
Thank you - Flook Team
Flook Sport & Travel's reply14 Dec 2023, 14:22
Official
Hi Jackie
We do apologise for the lack of communication regarding your order and would like to please get in contact to rectify this., Could you please provide me with your email address or order number?
Thank you - Flook Team
We do apologise for the lack of communication regarding your order and would like to please get in contact to rectify this., Could you please provide me with your email address or order number?
Thank you - Flook Team
Flook Sport & Travel's replyOfficial
08 Feb 2024, 09:34Thank you
Flook Sport & Travel's reply08 Feb 2024, 09:34
Official
Thank you