Order delayed and then just cancelled

<p>I purchased a blender from flook on 17 Nov (their site promises a 5-8 working day delivery) but by the 7th day I had not heard a work about a tracking number or imminent delivery so I followed up on where it was (on 28 Nov)</p> <p> </p> <p>I was told by support that they would query and I asked them to do so before 12h00 so I could purchase an alternative product from Takealot and request same day delivery. I put the deadline down as I saw Takealot had low stock.</p> <p> </p> <p>At 15h30 they eventually rep**** stating that they found there was a mix up with stock at supplier (at which point Takealot was also sold out) and that they would only be able to send it on 29th (no idea how long it would take to reach me).</p> <p> </p> <p>So I rep**** and stated I was upset with their service delivery and complete lack of communication. I requested escalation and was contacted by Craig Ross (who is the founder) and told it's not Flook's fault it's the supplier... That's like me saying I'm not paying my taxes as the bank doesn't want to loan me money. Ridiculous.</p> <p> </p> <p>After advising mr Ross of my frustrations with his pathetic reply I was told they are cancelling the order completely, yet they took my money almost 2 weeks ago. Have you ever heard of a seller cancelling an order after they've got their money? I certainly haven't so I assume it was all lies to get me to cancel because they've messed up the logistics... When I didn't they deciced to cancel from their side. Ridiculous.</p> <p> </p> <p>Remains to be seen whether I will get my cash back... I've been a member of Flook since Sept 2013 and used to buy from them often, but they're offering and they're service has gone to absolute nonsense since they've grown and I suggest anyone to rather buy somewhere else as you </p> <p>a) will get it cheaper (takealot was 30% cheaper) and</p> <p>b) you might get some form of customer service (takelot generally delivers in 48hrs).</p> <p> </p> <p>I gradually stopped buying from them since 2015 and have now closed my account completely after this crazy transaction.</p> <p> </p> <p>Flook used to be great but it has succumbed to greed it seems... Hope your business goes from strength to strength!</p>