SZ
Schwartz Z
1 reviews | Active since Jan 2018
03 Jul 2025, 18:02
Order Cancelled After Payment and confirmation – Very Poor Service
I placed and paid for an order which was confirmed by email. A few days later, I received a message saying there had been a “pricing error” on their website, and that they would be cancelling my order and issuing a refund or credit.
This was deeply frustrating. The price I paid was not obviously incorrect — it looked like a normal sale or promotion. I re**** on their confirmation and already resold the items, which has now left me at a financial loss.
They refused to honour the sale or offer any compensation, despite their mistake.
I am very disappointed by how this was handled and the complete lack of accountability. I would strongly caution others: even if your order is confirmed and paid for, this company might still cancel it with no warning or support.
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Replies (1)
Flook Sport & Travel's replyOfficial
04 Jul 2025, 09:34Good morning. I cannot find this email address in our customer base but perhaps you used another?
My name is Craig Ross and I am one of the founders of Flook Sport & Travel. We pride ourselves on selling sports apparel, experiences and travel at the best possible prices for our subscribers
Once again we apologise for this system error. I won’t bore you with the details but the tech glitch resulted in the products in your order being sold well below our cost!
My name is Craig Ross and I am one of the founders of Flook Sport & Travel. We pride ourselves on selling sports apparel, experiences and travel at the best possible prices for our subscribers
Once again we apologise for this system error. I won’t bore you with the details but the tech glitch resulted in the products in your order being sold well below our cost!
I am sure you can appreciate that we would go out of business if we sold items below cost and could not continue to provide great sports deals to our customers.
The CPA has included protection for the retailer - S23 (9) deals with prices displayed incorrectly.
"If a price as displayed contains an inadvertent and obvious error, the supplier is not bound by it after—
(a) correcting the error in the displayed price; and
(b) taking reasonable steps in the circumstances to inform consumers to whom the erroneous price may have been displayed of the error and the correct price".
We have corrected the error and have informed affected consumers and have set the sales prices to a massive 50% off on site so affected customers can still purchase their items at great prices.
We have also provided a free delivery code to use to fulfil their order.
In addition we have offered a full refund if they do not want to purchase at 50% off.
We are very appreciative of the fact that you are a Flook customer and if you email me directly on *** I will see what I can do further to sell you the items you wanted and give you a code for free delivery.
I look forward to hearing from you.
kind regards
Craig
We have also provided a free delivery code to use to fulfil their order.
In addition we have offered a full refund if they do not want to purchase at 50% off.
We are very appreciative of the fact that you are a Flook customer and if you email me directly on *** I will see what I can do further to sell you the items you wanted and give you a code for free delivery.
I look forward to hearing from you.
kind regards
Craig
Flook Sport & Travel's reply04 Jul 2025, 09:34
Official
Good morning. I cannot find this email address in our customer base but perhaps you used another?
My name is Craig Ross and I am one of the founders of Flook Sport & Travel. We pride ourselves on selling sports apparel, experiences and travel at the best possible prices for our subscribers
Once again we apologise for this system error. I won’t bore you with the details but the tech glitch resulted in the products in your order being sold well below our cost!
My name is Craig Ross and I am one of the founders of Flook Sport & Travel. We pride ourselves on selling sports apparel, experiences and travel at the best possible prices for our subscribers
Once again we apologise for this system error. I won’t bore you with the details but the tech glitch resulted in the products in your order being sold well below our cost!
I am sure you can appreciate that we would go out of business if we sold items below cost and could not continue to provide great sports deals to our customers.
The CPA has included protection for the retailer - S23 (9) deals with prices displayed incorrectly.
"If a price as displayed contains an inadvertent and obvious error, the supplier is not bound by it after—
(a) correcting the error in the displayed price; and
(b) taking reasonable steps in the circumstances to inform consumers to whom the erroneous price may have been displayed of the error and the correct price".
We have corrected the error and have informed affected consumers and have set the sales prices to a massive 50% off on site so affected customers can still purchase their items at great prices.
We have also provided a free delivery code to use to fulfil their order.
In addition we have offered a full refund if they do not want to purchase at 50% off.
We are very appreciative of the fact that you are a Flook customer and if you email me directly on *** I will see what I can do further to sell you the items you wanted and give you a code for free delivery.
I look forward to hearing from you.
kind regards
Craig
We have also provided a free delivery code to use to fulfil their order.
In addition we have offered a full refund if they do not want to purchase at 50% off.
We are very appreciative of the fact that you are a Flook customer and if you email me directly on *** I will see what I can do further to sell you the items you wanted and give you a code for free delivery.
I look forward to hearing from you.
kind regards
Craig