Flook WORST SERVICE, 2 months FAILED DELIVERY? Reimburse my Voda Bucks

It's been over two months since I ordered and my order can't be located I ordered on the 4th of December 2023, and the order confirmation says delivery is up to 5 working days. 5 working days passed with no track of my order, I then enquired if I could change the address since I will be going on holiday in a few days, and with no track, I doubt the order will arrive before the holidays. Carmelita ****enson rep**** to my query and apologized that the order got delayed and further indicated it was not going to be possible since the courier would be collecting my parcel the next day and it would delay my order, I then asked on which end was going to be delayed since it wouldn't find me on the initial address. To cut a long story short, my order was redirected to GP after the assigned courier (Pargo) tried to deliver in EC with no success. (DPD) called on the 19th of December to confirm that they would deliver but the delivery never happened. Flook hasn't been helpful in all this... I mean how can an order take over two months and their site still indicate it will be delivered between 14 and 16 December? I have been very patient, following up every chance I got, I need my Vodabucks back, I can't take this anymore.