Excellent Customer Service!

A massive thank you to Carmelita at Flook for making my customer experience an absolutely amazing one! I'd placed two separate orders on two seperate days. The order that I placed first was urgent and according to the courier, would be delivered well ahead of time. I'd waited patiently all day on the day my order was scheduled to arrive only to discover that afternoon that the courier decided to hold back my first order so that they could deliver it together with my second order. This meant that my urgent order would not arrive in time. I immediately emailed Customer Support at Flook and was contacted by Carmelita, who apologized for the confusion and told me that they happened to have the exact same item that I'd ordered at their offices and that I could collect it directly from them that day. Carmelita went above and beyond to ensure that I was happy and also immediately issued me with a refund for the delivery fee that I paid when placing my order. I am super impressed with this level of customer service and would highly recommend Flook after this positive experience!