My wife and 2 children we're not able to board yesterday (27/10/23) flight Kul - Brussels due to tickets error.

My wife and 2 children we're not able to board yesterday (27/10/23) flight Kul - Brussels due to tickets error.

24 hours waiting for ticket replacement. Not resolve yet. Customer service not helping much, kept us waiting even we reached at checkin counter 4 hours from the schedule. Will update the outcome. Their system categorised my children as "Child" (auto select when you key in DOB) while Airlines recognised as "Adults". So they didn't allow to checked in and ask Flightnetwork to resolve the issue.

I expect Flightnetwork be responsible and replace my tickets since it's the failure of their system. Will update if they settle this properly. I already lost 24 hours and might continue waiting another 24 hours.