FLIGHTNETWORK, TAKES THE MONEY, BUT NO BOOKING DONE

Firstly i must apologise to Flight centre, for incorrectly naming them last week. In fact I was dealing with Flightnetwork. On the first occasion, I received an email, saying booking in progress. No money was deducted from my card. However, the next day when i tried to re-book, I received confirmation from my bank that the money had been paid. Despite attempting to call their call centre, it is impossible to speak to an individual. They require a booking reference, but declare my reference does not exist. I have tried numerous times to call them and on line, and the only response is my reference does not exist. However I can confirm that they have deducted the money on my credit card. There is no facility to speak to anyone at a call centre, only a machine.