Flight Network lies / misleads customers on an airlines refund rules

I contacted Flight Network twice regarding the refund of Flight tickets booked for airlink. I was told by the consultant that airlink does not refund flight tickets and if they gave me an open voucher, I could not change the passengers or the destinations.

I then contacted the airline directly as these rules are ridiculous especially the fact that I was told that there are no exceptions.

I am extremely disappointed and disgusted that Flight network would lie to me about airlinks policy. Surely they work with this airline all the time and my request for a refund could not be the first.

Why would your consultants give me the incorrect informations, is this due to lack of training or knowledge or just the fact that they want to mislead customers so as not to refund the customers money.

Disgusted and disappointed at their service.

Reading up on reviews it seems I am not the first to complain, wish I had read these reviews before booking through their agency as now I am probably going to struggle to get the refund that airlink had advised is possible and due to me.