Dont use this flight network

I requested refund but the refund not yet happen since December 2023.. the chat information below Chat Started 4:14 PM Hi Don, Welcome to our chat support.

An agent will be with you shortly. In the meantime, please let us know how we can help you, by replying to this message. 4:14 PM You may experience a small response delay.

We kindly ask you to stay connected without closing the chat window until your issue is resolved. 4:14 PM Ana M. Connected 4:14 PM Ana M. Hi Don, this is Ana. Thank you for contacting us. How may I help you with your booking? 4:14 PM Don Varghese Dear sir.. can u tell me about my refund and it is lagging 11months 4:15 PM Ana M. Please give me a moment to review your information. It won't take more than 5 minutes. Thank you for waiting.

We are currently facing a high volume of refund requests, and are doing our best to prioritize based on their submission date and other factors.

Although we are unable to give you a precise time frame, please be assured that we are doing our best to process your request as soon as possible. We'll send you an email as soon as your refund is finalized. 4:17 PM Don Varghese Dear sir... last 10 months you are not able to refund Last time I requested to make the compalint but I have not recieved any complaint emails 4:19 PM Ana M. I totally understand the situation and I sincerely apologize. There are huge overloads and there is nothing we can do right now. 4:20 PM Don Varghese 10 months huge overloads????? if you are unable to refund last 10months, your people are sitting there to cheat others not for service even one complaint you didnt raise it from your side 4:21 PM Ana M. We have already provided all the available information regarding your refund status. To stay updated, please visit the "My Bookings" page on our website. Unfortunately, our support team is unable to assist you further at this time.

Thank you for your patience and understanding. We're working diligently to process your refund as quickly as possible. We apologize for any inconvenience this may have caused.

Due to the high volume of customer inquiries, we must now close this chat. If you have any other questions or concerns, please don't hesitate to reach out to us again. Have a great day! 4:22 PM Ana M. Disconnected 4:22 PM Chat Ended