Bad, Worst and ill responsible Flight Agent

on the 29th June 2022 I received an email from Flight Network agent customer care centre. In their email stating that they will deduct the cancellation fee and process the amount. I asked them who cancelled the flight? Its British Airways Comair who must pay the cancellation fee, I did not cancel the flight or missed the flight. I informed them to contact British Airways and charge the company for cancelling all flights in March 2022. Ms. Nazley Samuels who works at British Airways Comair Refund department is on leave until 24 July, there's no one who is assisting me with my refund.

Hello Peter please assist, I want my money back.