Bad customer service, Horrible travel agent , ******* flight network

Never, never and never buy a flight ticket from this travel agent called flight network. I bought a flight ticket on 16 February 2022 for the 16 March 2022. The airline cancelled all flights and process the refunds. I have requested my refund from flight network from last year (2022), the travel agent sent an email requesting my bank account confirmation letter in order to process the refund. I did not receive the refund, I kept calling even now the travel agent keeps on saying its in the process. They are ****, ******* benefiting wealth from people. A refund does not take 6-8 months or year. They do not deserve support because they are dishonest and not committed to service customers.