Worst service and no response on queries

So this is how our year started. I phoned early in January to book for Easter. I was being told for nearly a week that they have not received dates from the inquired resort I must keep phoning everyday. This started on the week of the 8th of Jan. I phoned again on the 15th and spoke to 2 different people (stupid enough not to take names thinking this is a professional company) The lady I spoke to then advised me that I could phone the resort and find out when they will be releasing dates so that we can book through flexi club. Which I did. The resort then proceeds to tell me they will only release dates once flexi club's levi's have been paid. I then phone flexi club again. I speak to another lady and explain. She then says that she will speak to the buyer and find out what is going on and phone me back. She then phoned me back which I have records of and said I can phone back later in the week and the dates will then be available. I then phone back later in the week just to find out they are now fully booked. Upon which I then requested to speak to a manager. After explaining the situation and actually being told that is not how they work, he will see if he can swap dates with one of their partners and he will call me back on Friday. It is now Monday and after phoning again there is no notes made on the system and no body knows anything. Worst experience ever. Thank you for ruining my holiday