Based on recent customer reviews, Flexi Club earns strong praise for its reservations call centre, where consultants such as Mershin Naidoo, Hope, Nobuhle Mbooi, Sandy Chetty and Sam are singled out for patient, friendly and efficient help with holiday bookings, rebookings and points that are about to expire. Frustration sits elsewhere: long-standing members report levy and account billing errors, unauthorised or failed debit orders on Flexi Drive vehicle subscriptions, unresolved cancellations affecting credit records, a slow login-prone website, and accounts or management staff who do not respond.
Replied to 83% of negative reviews
Reply time on negative reviews: 233h 8m
TrustIndex
5.3
Ranking
#10
in Travel Agencies
Reply Time
179h 31m
NPS Score
16
Recommended: Likely
Replied to 83% of negative reviews
Reply time on negative reviews: 233h 8m
Oct '25 - Sep '26
Frequently Asked Questions About Flexi Club
What do customers say about Flexi Club?
Based on recent customer reviews, Flexi Club earns strong praise for its reservations call centre, where consultants such as Mershin Naidoo, Hope, Nobuhle Mbooi, Sandy Chetty and Sam are singled out for patient, friendly and efficient help with holiday bookings, rebookings and points that are about to expire. Frustration sits elsewhere: long-standing members report levy and account billing errors, unauthorised or failed debit orders on Flexi Drive vehicle subscriptions, unresolved cancellations affecting credit records, a slow login-prone website, and accounts or management staff who do not respond.
Is Flexi Club trustworthy?
Flexi Club has a TrustIndex of 5.3 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 233 hours 8 min. Hellopeter has tracked Flexi Club across 737 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2009
Mershin you're a star
Mershin Naidoo once again proved himself to be a star. Excellent service from beginning to end
1 reviews | Active since Mar 2009
Mershin you're a star
Mershin Naidoo once again proved himself to be a star. Excellent service from beginning to end
1 reviews | Active since Feb 2018
Review for Hope Mzindle in Reservations
I would like to extend my heartfelt appreciation to Hope for her incredible assistance with our vacation booking. As Flexi Club members, we experienced service that truly went above and beyond. During a difficult time when my mom was ill and we couldn’t attend our Audi reservation, Hope stepped in with patience and professionalism. She managed to postpone and rebook our holiday seamlessly, and her dedication was evident in the countless times she called back and forth, keeping us updated and reassured. Hope went ten times over and above to assist us, showing genuine care and commitment. Her communication, persistence, and willingness to go the extra mile made all the difference. We are truly grateful for her support and exceptional service. Thank you, Hope, for making us feel valued and cared for.
1 reviews | Active since Feb 2018
Review for Hope Mzindle in Reservations
I would like to extend my heartfelt appreciation to Hope for her incredible assistance with our vacation booking. As Flexi Club members, we experienced service that truly went above and beyond. During a difficult time when my mom was ill and we couldn’t attend our Audi reservation, Hope stepped in with patience and professionalism. She managed to postpone and rebook our holiday seamlessly, and her dedication was evident in the countless times she called back and forth, keeping us updated and reassured. Hope went ten times over and above to assist us, showing genuine care and commitment. Her communication, persistence, and willingness to go the extra mile made all the difference. We are truly grateful for her support and exceptional service. Thank you, Hope, for making us feel valued and cared for.
1 reviews | Active since May 2026
Excellent Service received
Sandy Chetty provided exceptional service today when we encountered a double booking at Kagga Kamma. She promptly committed to transferring our reservation to February 2027 as soon as bookings open for that period. Thank you, Sandy, for your swift assistance. Your friendly and professional approach made our experience with Flexi Club both seamless and reassuring.
1 reviews | Active since May 2026
Excellent Service received
Sandy Chetty provided exceptional service today when we encountered a double booking at Kagga Kamma. She promptly committed to transferring our reservation to February 2027 as soon as bookings open for that period. Thank you, Sandy, for your swift assistance. Your friendly and professional approach made our experience with Flexi Club both seamless and reassuring.
1 reviews | Active since Aug 2020
Flex club service
Love working with you I will keep on referring people to you
1 reviews | Active since Aug 2020
Flex club service
Love working with you I will keep on referring people to you
1 reviews | Active since May 2022
Membership Cancellation process
Membership Cancellation was a nightmare after 30 years of being a loyal member. After we started the membership cancellation process with Flexi Club since January. We finally received a letter confirming that our membership has been cancelled "We are sorry to see you leave" ..However the annual levies had already been raised for the year and we confirmed we are not paying the levies since we have given notice to cancel and the cancellation was confirmed. The levies now reflect as unpaid on both me and my husband's ITC records. We are in the process of applying for a new bon and with our sound credit record Flexi Club has now dented our record on a subscription that was cancelled. We have been requesting this to be cleared since the 9th of April and to date after calling the call centre twice today I was told by call centre agents Hope and Zidu that the manager Kyle Govender is too busy to attend to our request or take our calls.
1 reviews | Active since May 2022
Membership Cancellation process
Membership Cancellation was a nightmare after 30 years of being a loyal member. After we started the membership cancellation process with Flexi Club since January. We finally received a letter confirming that our membership has been cancelled "We are sorry to see you leave" ..However the annual levies had already been raised for the year and we confirmed we are not paying the levies since we have given notice to cancel and the cancellation was confirmed. The levies now reflect as unpaid on both me and my husband's ITC records. We are in the process of applying for a new bon and with our sound credit record Flexi Club has now dented our record on a subscription that was cancelled. We have been requesting this to be cleared since the 9th of April and to date after calling the call centre twice today I was told by call centre agents Hope and Zidu that the manager Kyle Govender is too busy to attend to our request or take our calls.
1 reviews | Active since Aug 2024
Great Service
Nobuhle Mbooi called me and asked me if I would like to take up the offer of accommodation at a resort that was available. Friendly service and I did not even had to do anything. Now I have a booking for a getaway. Great Service.
1 reviews | Active since Aug 2024
Great Service
Nobuhle Mbooi called me and asked me if I would like to take up the offer of accommodation at a resort that was available. Friendly service and I did not even had to do anything. Now I have a booking for a getaway. Great Service.