1 reviews | Active since Oct 2016
WHAT happened to my payment of the annual fees?!
<p>I paid my club fees for 2017 online on Flexiclub's web page on 2 Sept. Now suddenly they cannot find it. I spend more than R100 trying to contact them by phone (listening to call centre music ad infinitum; and tried via email with little success. They keep on promising to attend to the issue but never do.</p> <p>I finally spoke to somebody who promised to attend to the issue, but still no success.</p> <p>Now they've deducted it again on 15 Oct causing my cheque account to go into the red, additional costs and a possible loss of R700+ of ebucks.</p> <p>What kind of an account system do they have in place if something like this can happen?? Can I ever trust them again?</p> <p> </p> <p> </p> <p> </p>
Dear Mrs Naude
Thank you for bringing your enquiry to our attention.
As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.
We trust the outcome meets your satisfaction.
Warm Regards
Customer Support Team
Dear Mrs Naude
Thank you for bringing your enquiry to our attention.
As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.
We trust the outcome meets your satisfaction.
Warm Regards
Customer Support Team
Thanks HelloPeter!!!
After weeks of struggling with this issue, Faith Joyce from customer care at Flexiclub "miraculously" found the payment apparently within less than an hour. She responded realy fast by calling me.
However, there is an additional issue involved here. When I made payment on the web, it stated "Pay the full amount R12276.70 now and get R2268.80 off. That's what I paid. Now in Faith's email, it is stated that the payment was short and the amount still due is R1212.30 (she did mention it in our telephonic conversation as well).
I cannot make a "Bonus" reservation before this "outstanding amout" has been paid.
So although Faith's service was good, I'm still not 100% satisfied.
Thanks HelloPeter!!!
After weeks of struggling with this issue, Faith Joyce from customer care at Flexiclub "miraculously" found the payment apparently within less than an hour. She responded realy fast by calling me.
However, there is an additional issue involved here. When I made payment on the web, it stated "Pay the full amount R12276.70 now and get R2268.80 off. That's what I paid. Now in Faith's email, it is stated that the payment was short and the amount still due is R1212.30 (she did mention it in our telephonic conversation as well).
I cannot make a "Bonus" reservation before this "outstanding amout" has been paid.
So although Faith's service was good, I'm still not 100% satisfied.