Website not functioning

I cannot do otherwise to give only a two-star rating. Normally I receive very good service from Flexi Club's reservations and accounts departments. BUT: This rating is because of their website which is not functioning correctly. This was mentioned by other members also during the AGM of 2022. Issues are: Availability at certain resorts are not showing; Captcha on their 'Contact Us' page is not working - so one cannot submit the query form to them.

They state on the website that bookings done electronically is free versus R150 charged if one books telephonically.....but now the website is not functioning!! So, are they short of cash and therefore forces us to call for a booking?

The Customer Experience Supervisor is willing to assist, but the issue remains - will the glitches all be ironed out?

What is the IT Team responsible for the website doing?