Very poor servce

Worst ever experience with Flexi.

I was told by a representative of Flexi Club (Margate Sands office) that if I upgrade my current contract which was fully paid that I will become a prestige member. She also said that I will fall in the bracket as where the normal member struggle to get accomadation that I will have plenty of units to chose from. She further said that I should work through her as a point of contact. This is where my problems started. I signed to upgrade my contract. When I wanted to start making reservations she was always unavailable from where her phone was ****** and that her father had passed away that is why shy was unavailable. When contacted reservations about a booking the laughed at me saying there is no such thing as a prestige client. I was made believe that if a want a booking at any time that it would be availabe to me. I paid all my fees and contract obligations and tried again to made reservations. I was told that I would not be able to be assist for accomadation this year as all resorts are fully booked! I had to make two private bookings to take my family on vacation since updating this contract. No one wants to help or even want to listen to my pleas