Utterly disgusted

I was told that account cannot be cancelled until next year and that account must be settled in full.When it was sold to me it was said that I could cancel it at any time.When I called they they told me i should just email them the letter and then they will cancel my subscription, when i email they say that i cannot cancel all of a sudden. Well account my account is paid in full.debit order runs every month.I joined before 2011 when this rule came into effect so how is this even remotely fair?<br> My wife had a stroke and is in a wheel chair and i have to care for her, i am a pensioner with no other income, I have a mountain of medical bills and food to buy but no flexi club continues to try and take blood from a stone.this is not acceptable at all.in humane.