USELESS, USELESS

I am so fed up with flexi club I wish I could give them a 0. Last year they deducted double points from me so there was not enough points in my account to make a booking, DUE TO THEIR FAULT. So I called them to rectify the points and make the booking that I was not able to do on the website. They charged me R150 to make the booking!!!! even after I called several times to explain the situation. I did not pay the R150 and sent an email to various departments and to emails addresses that I received from their consultants. NOT A REPLY nothing!!! So this weekend I tried to make a booking (I pay each year with a debit order, so every thing was paid) I could not make the booking because of the R150 outstanding. So I called again and the very friendly consultant told me he could not help me I had to pay the R150 and take it up with accounts dept. NOT AGAIN????!!! I was afraid to loose the booking so I paid the R150..... I Made my booking, a bonus bread, several HOURS I tried to make the payment, every time I got an error message ::"Due to an error in the payment process please contact us" I opened my emails this morning and saw a payment link from flexi club...NOWHERE ON THE WEBSITE WAS AN INDICATION THAT I WOULD RECEIVE A MAIL TO MAKE THE PAYMENT. So then I followed every thing on the mail to a T !!!Guess what Absa send an error message : ENTER A VALID BENEFICIARY ACCOUNT NUMBER. I tried twice.....same message......They are a listed beneficiary.... what am I to do now?????