NC
Natala C

1 reviews | Active since Nov 2015

06 Nov 2015, 12:46

Unprofessional rude attitude

About 2 weeks ago I decided to call flexi-club to enquire about their flexi-explore package. I spoke to a Mr. Dominique and he gave me a cost break down and explained more or less what I would be signing up for. I asked him to e-mail me the relevant documents for signing up which indeed I received later that day. Upon reviewing the contract which they sent to me for signing I was shocked to see how much the yearly admin / contract fee was. So I decided against signing up right away and thought maybe at a later stage I will. Today I receive a phone call from Mr. Dominique asking why I haven't signed up?I said I decided against it I don't really think the reason is important, he then proceeded to say the way I do it is not good ethics, my response to this was that with him calling me ********* I will def not be signing up with this holiday club now...he then in a very unprofessional way just said ok cheers bye and practically threw the phone down in my ear? Really? Is this the type of people such a well-known holiday club gets to liaise with potential new clients? I am utterly disgusted in this man's attitude and like I said to him I will most def not be signing up with your club now

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Replies (1)
Flexi Club
Flexi Club's reply10 Nov 2015, 09:50
Official
Hello Natala Cassisa,

Thank you for bringing the matter to our attention.

This has been forwarded to our Sales Division,who, through our internal processes, will attend to the matter accordingly.

We value our customers and will be happy to assist should you consider joining again in the future.

Regards

Customer Care Team