Unhappy Customer

I am addressing this to the CEO of Flexi club Mr Tony Ridl. I am writing this on behalf of my mother who is a Flexi club member, she took over my late father's account so we have been members for a long time. However the customer care service I have received of late is absolutely shocking. We made a booking on a voucher we received for a free holiday however due to unforeseen circumstances we need to change the date after sending a few emails and speaking to three different people with regard to this we have still not had any resolution to this matter after people saying they will phone us back. I have never experienced such shocking service as I have received from Flexi club in the past couple of weeks. If I could give a zero rating I would. By no means are they making me smile