Unfairly treated

I'm very disappointed about Flexi club. I made bookings for my family to Durban due to lockdown and curfew I requested for postponement because beaches are closed and eThekwini is a hotspot and I can't risk my over 80 years parents to the province. But because the Flexi staff is not residing in South Africa, they are telling me that hotels are in operation. Does it make sense to travel from Mpumalanga to Durban to be a hotel hostage? It really showed me that they don't care about our health but our financial contributions only.Imagine in this difficult financial year they tell me I will forfeit my points and my money (+-R18000). I regret the day I signed up with this company.