Unfairly treated

I had a 7 year contract with the company that ended this year.l was left with 42000 points on myembership that I was suppose to use before 31/12/2024 or I forfeit.I called reservations on and before the set date since I had challenges with online bookings.Nobuhle assisted me but had some challenges of which we weren't able to solve by then due to closure of the PPR office.Now Lissiana is telling me about everything I had forfeited even though I tried to book before and the matter was with their company.I feel this is a day light *******.I am told that failure to renew the contract from Flexi to PPR took everything down the drain.Is how they force people to join them?