SP
Selvan P
1 reviews | Active since Mar 2021
15 Mar 2021, 15:57
********* bunch of *******. Stop playing hide and seek and respond to customers
Wrote a review 2 weeks ago. Somebody was very quick to respond to me the next day, and send me a revised statement 2 days after that. Since then I have paid my membership fees and sent a cancellation notice. Now once again, no response on mail or telephonically. It's like they disappeared. and they will play hide and seek till next year - it is their modus operandi. I have been trying to cancel since 2019. *********, sycophantic bunch of ******. Rogues. That's what they are.
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Flexi Club's replyOfficial
15 Mar 2021, 16:40Dear Selvan
Thank you for bringing your concerns to our attention.
We confirm that your request to cancel was received on 04 March 2021 and escalated to the Cancellations department for processing.
This is a process that involves different departments to facilitate the various aspects of cancelling.
We do assure you that we have the highest standard of customer service and customer centricity and do appreciate your patience.
We are happy to confirm that we have assisted you with your 2020 fees reversal previously and also emailed you confirmation of cancellation now.
Regards
Reshma
Customer Care Team
Thank you for bringing your concerns to our attention.
We confirm that your request to cancel was received on 04 March 2021 and escalated to the Cancellations department for processing.
This is a process that involves different departments to facilitate the various aspects of cancelling.
We do assure you that we have the highest standard of customer service and customer centricity and do appreciate your patience.
We are happy to confirm that we have assisted you with your 2020 fees reversal previously and also emailed you confirmation of cancellation now.
Regards
Reshma
Customer Care Team
Flexi Club's reply15 Mar 2021, 16:40
Official
Dear Selvan
Thank you for bringing your concerns to our attention.
We confirm that your request to cancel was received on 04 March 2021 and escalated to the Cancellations department for processing.
This is a process that involves different departments to facilitate the various aspects of cancelling.
We do assure you that we have the highest standard of customer service and customer centricity and do appreciate your patience.
We are happy to confirm that we have assisted you with your 2020 fees reversal previously and also emailed you confirmation of cancellation now.
Regards
Reshma
Customer Care Team
Thank you for bringing your concerns to our attention.
We confirm that your request to cancel was received on 04 March 2021 and escalated to the Cancellations department for processing.
This is a process that involves different departments to facilitate the various aspects of cancelling.
We do assure you that we have the highest standard of customer service and customer centricity and do appreciate your patience.
We are happy to confirm that we have assisted you with your 2020 fees reversal previously and also emailed you confirmation of cancellation now.
Regards
Reshma
Customer Care Team