Unauthorised and ******** debit order and ****

**Complaint:** I have been a loyal member of Flexi Club for 21 years (Member No: 068700) and hold a *lifetime membership*.

However, Flexi Club has processed an **unauthorised debit order** of **R4,766.04** which went through on the 28th October without my consent. This amount is entirely inconsistent with the **11-month debit order of R1,387.68** that I signed for *in writing* and submitted on **07 October 2025**.

To make matters worse, the Club appears to be using a **third-party company called PPR**, allegedly assigned by **First Group**, to ********ly alter the terms of my *lifetime membership* — effectively converting it into a **limited-term contract**. This conduct is deceptive, *********, and constitutes a serious breach of trust and consumer rights.

I expect immediate action to:

1. Reverse the unauthorised debit order; 2. Reinstate the original lifetime membership terms; and 3. Provide written assurance that no further unauthorised changes or deductions will occur.

I look forward to a prompt resolution to this matter.